Vat Exemption

VAT exemption form & who qualifies for VAT relief

  1. Check your eligibility from the guidelines given below, and then complete the VAT exemption form provided below.
  2. Complete the form in advance of making a purchase. Please enter the code vat-exempt into the coupon box shown on the shopping basket page and select the 'update basket' button. This will remove the VAT from your shopping basket for the products eligible for VAT relief. 
  3. If you process your order online and pay the VAT, submitting this form will allow us to process a refund for the VAT value. This will be processed by us on the same working day. It may take a day or two to clear back to your card through the payment provider. 
  4. Give us a call, and we'll be happy to help if you need assistance.


How to proceed with your order without paying VAT?

If you have a long-term illness or are disabled, you might be able to claim VAT relief on certain goods and services. Not all goods and services supplied to chronically sick or disabled people are eligible for VAT relief. In general, the items covered by VAT relief are of practical help to you because of your illness or disability. They are items designed solely for disabled use, for people with physical disabilities to help carry out everyday activities. 
You can order items on behalf of someone who qualifies for VAT exemption if you're a carer or family member. You don't have to physically buy the goods in person. If your parent, guardian, relative or carer buys the goods and services for you, then you will not be charged VAT. They can complete the declaration on your behalf if you wish.  
If you are eligible, you can complete our online VAT exemption form, which can be found below.


What proof do we need of your condition to quality for VAT relief?

To qualify for HMRC VAT relief on a product, all three of the following conditions need to be met:

  1. You have a long term illness or disabling condition.
  2. The goods and services are eligible to be sold with zero rate VAT. (Products eligible for relief are indicated on the product page)
  3. The goods are for personal or domestic use. This means that the goods or services are supplied for your own private use rather than for business purposes.

The government (HM Revenue & Customs) requires a simple declaration of your medical condition (or the condition of the person you're buying for). 
Using the form below, you must provide us with:

  1. Name and address of the person with the condition
  2. The medical condition of the person eligible for VAT exemption

For further details: How VAT relief works, who qualifies for the VAT relief, what types of goods and services you can buy without paying VAT

Enter your details into the form and click the 'Submit' button at the end of the form. Please contact us if you have any queries.